Introduction

The hospitality and tourism industry is the largest and fastest-growing industry in the world. Hospitality businesses are open 365 days a year and 24 hours a day. Due to the size and scope of the hospitality industry, career prospects are excellent. We also know that it is an exciting and dynamic industry with growth potential, especially when the economy is strong. In the hospitality industry we are often working when others at are leisure-think of the evening and weekend shift; however, in some positions and careers, evenings and weekends can be yours to enjoy as you wish.

The hospitality industry is a SERVICE industry; this means that we take pride in caring about others as well as ourselves. Ensuring that guests receive outstanding service is a goal of hospitality corporations.

This is a business that gets in your blood! It is fun, exciting, and seldom dull, and almost everyone can succeed in the hospitality industry.

Personal characteristics, qualities and skills for success in the hospitality industry include:

• Honesty
• Hard work
• Being a team player
• Willingness to work long hours
• Ability to cope with stress
• Good decision-making skills
• Good communication skills
• Dedicated to exceptional service
• Desire to exceed guest satisfaction

If you feel you posses these characteristics, and have excellent customer service skills, Hospitality Management is the degree for you!

Please view the program description for more information.